Complaints Procedure

Introduction

Ethic Recruit always aim to provide a high standard of care in our service.

Our clients and candidates’ views are important to us and help to ensure our services are consistently meeting people’s needs.

If you are unhappy with our services, it is vitality important that you let us know.

Making a suggestion

Ethic Recruit are comfortable and welcome receiving suggestions on areas we can improve. It may be that you feel more comfortable doing so rather than making a formal complaint.

If you would like to make a suggestion on how we can improve our services, please send these to:

Lowenna Roe

Ethic Recruit

56 Fordh Talgarrek

Truro

TR1 2FJ

0208 004 6066

lowenna@ethicrecruit.com

Making a complaint

Ethic Recruit aim to handle any complaints they receive, quickly, effectively and honestly. Any, and all complaints received are taken seriously and we use the information received to help us improve the service we provide. We treat all complaints in complete confidence.

Who can complain

If you feel you have been affected by the way Ethic Recruit provide services, you are able to make a complaint.

How you can make a complaint

If you would like to make a complaint, we kindly ask that you do so by;

Telephone
In writing
By email

Anonymous complaints

Ethic Recruit deal with anonymous complaints following the same procedure. However, if you can provide contact details we can inform you of the outcome of our investigation.

Responsibility

Ethic Recruits registered managing director has overall responsibility for dealing with all complaints made.

We will provide as far as reasonably practical:

Any help you need to understand the complaints procedure; or
Advice on where you may get help

How we handle complaints

The registered managing director of Ethic Recruit may ask one of the management team to investigate the complaint. The person in question will have enough seniority and experience to deal with issues raised by the complaint.

We will acknowledge receipt of a complaint with 14 days and provide you with the name and contact details of the person investigating

We will keep you informed about the progress of the investigation. Ethic Recruit aim to have an outcome to all complaints within 28 working days from acknowledgement, unless a different time scale has been agreed with you.

Once Ethic Recruit have concluded the investigation, we will write to you with the outcome to include:

Details of the findings
Any action we have taken; and
Our proposals to resolve your complaint

Time Limits

Ethic Recruit advise and request that should you wish to complain, that you do so as soon as possible, after the date on which the event occurs or came to your notice. If you complain more than twelve months after the incident, we may not be able to investigate properly. Ethic Recruit will consider whether you had a good reason for the complaint not to be made sooner and that whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.

Further steps

If at any stage during the process, you are not happy with the way Ethic Recruit are dealing with your complaint, please contact Lowenna Roe at;